Documentation
It is important to have a record of the self-advocacy process. A record helps you remember what has been decided so far and what needs to happen next. You also need to keep all other information that is relevant to the case. This may include birth certificates, passports, immigration details, doctor’s notes and certificates, employment contracts, pay slips, bank details, and letters from various agencies. This information may support your case and fast-track any action that will occur. If possible you should have both the originals and at least one set of photocopies to give out.
Phone calls: How and when you make a phone call
After deciding which person or agency is most able to help with your problem, it is usually best to begin with a phone call explaining what your problem is. It is important you keep a record of everything you say to the other party and what they say to you. It can be difficult to remember all those details so it helps to have a record sheet for you to write them down. You need to record who you spoke to, when you spoke to them, what you said to them, and what they said to you.
It can be difficult to remember everything you want to say so it may be a good idea to write notes on what you want before the phone call starts. That way you can jog your memory and only need to concentrate on writing down the other person’s details and what they say. Be polite but firm and remember to thank the person when you have finished.
If you or the other person agree to do anything, it is useful to send a letter outlining what agreements have been made after the phone call. Keep track of what arrangements have been made and follow up if no action is taken in the agreed time.
Letters/Emails: How and when to write a letter/email
You can write letters or emails for many different reasons, such as:
- To get information
- To express your opinion
- To request assistance
- To request follow-up
- To avoid telephone tag
- To speak up for yourself if the issue needs to be explained or is complex
- If you have trouble communicating verbally
- If you are unsure which person at an agency you need to speak to about your
- problem
It is sometimes hard to know what to write in a letter or email so don’t be afraid to write a draft or practice one. It might help to get your support person to help you write the letter or email especially if you have trouble writing.
Keep copies of all letters you send and receive. It can also be useful to send copies of the letter or email to your support team so they are aware of the problem.
Meetings: How and when to prepare for a meeting
You would usually choose to speak up for yourself in a meeting if you are not happy with the answers and solutions you have from your phone calls or letters. Meetings are a good place to negotiate with the other person to find a solution that you are both happy with. It is good to arrange a meeting if the problem is very complex or if there are legal issues involved.
Downloadable Resources:
