Full-Time, 35 hours/week, Contract Until October 31, 2026 with possibility of extension
ABOUT CATULPA COMMUNITY SUPPORT SERVICES/WHO ARE WE?
Catulpa Community Support Services is a FOCUS-accredited social services agency providing community supports to children, youth, adults, and families with special or unique needs.
In 2023 Catulpa celebrated our 50th anniversary and we continue to lead and evolve. We are proud to be a uniquely positioned case management agency with a life-spanning spectrum of programs and services.
LAND ACKNOWLEDGMENT
Catulpa acknowledges that it is situated on the traditional land of the Anishinaabe people. The Anishinaabeg include the Ojibwe, Odawa and Pottawatomi Nations, collectively known as the 3 Fires Confederacy. It should be noted that the Wendat and the Haudenosaunee Nations have also walked on this territory over time.
PURPOSE OF POSITION
The Adult Complex Care Case Manager provides a specialized case management function to implement a Ministry of Children and Community Social Services funded service plan for adults who reside in a residential setting on a fee for services basis, or who reside in their own or their family home and purchase the services they require to meet their needs. The Adult Complex Care Case Manager provides ongoing oversight and evaluation to ensure that the plan continues to be relevant, and in the individual’s best interest. The Adult Complex Care Case Manager also ensures accountability that the funds are being utilized appropriately and according to their service plan. The Adult Complex Care Case Manager also provides support and referrals to access a range of required services.
STATEMENT OF MAJOR RESPONSIBILITIES
1. To assist with the development, implementation, and monitoring of the approved integrated service plan. In so doing, the case manager:
- Meets with all relevant parties (including the individual, family, community providers) to ensure that everyone agrees with the plan and to gather information and begin to plan for implementation
- Researches the availability and suitability of residential placement resources if these are specified in the plan
- Researches the availability and suitability of in-home or in-community resources if these are specified in the plan
- Develops a budget for implementation of the plan
- Works with the family and community and/or residential resources to plan or the transition
- Works to ensure that all aspects of the plan are implemented as intended and in as seamless a manner as possible
2. To ensure that the plan meets (and continues over time to meet) the needs of the individual and, where appropriate, the family. In so doing, the Case Manager:
- Formulates a current understanding of the individual’s needs, respecting values, preferences, beliefs, heritage, and identity on an ongoing basis
- Arranges for and/or facilitates the provision of specialized assessments as needed
- Participates in the development and monitoring of the plan of care in residential settings in accordance with legislative requirements
- Refers and assists in accessing required services
- Provides social advocacy support
- Monitors delivery of contracted services identified in the plan qualitatively and monetarily
- Evaluates the plan to ensure ongoing appropriateness to meet individuals
- Initiates planning for significant transitions and works to make these transitions as seamless as possible
3. To maintain an organized and accurate paper/electronic clinical record that demonstrates the provision of services, establishes accountability, and enables the evaluation of service quality for all persons served that includes:
- Recording and reporting client information necessary for effective case management and preparing progress reports
- Collecting and reporting service delivery data as required
- Adhering to all agency standards and guidelines and procedures
4. To promote the agency through presentations, literature, and inter-agency functions
5. To attend and participate in supervision, team meetings, and performance appraisal
6. To participate in professional development in consultation with manager and demonstrate initiative in learning and developing new techniques of service delivery.
7. To practice effective with co-workers, consulting and sharing resource information and providing case coverage as required
8. To participate in committee, work internally or externally as assigned
9. To adhere to all agency standards and guidelines and procedures including health and safety
10. To perform other duties as may be assigned by the manager that are consistent with the incumbent’s position.
WHAT WE OFFER:
- Paid sick days, 2 float days, and 11 statutory holidays
- Hybrid work environment where eligible staff can apply to work from an approved home location for up to 50% of their work time.
- Access to a Life Wellness and EAP Program that offer mental health supports, resources and more
- Continuous professional development opportunities to support career growth
- A supportive and collaborative team culture that includes a number of committees with staff from a variety of departments who work together on projects and processes that enhance our culture of inclusion.
QUALIFICATIONS:
Education and Experience Level
- Post-secondary degree at a university level in one of the social or behavioural disciplines with directly related experience (1 to 2 years) OR a community college diploma in one of the social or behavioural disciplines and directly related experience (2 to 3 years) working with individuals with developmental challenges in a community services environment.
Knowledge and Skills
- Knowledge of developmental theory
- Knowledge of family systems theory and an understanding of the family development and functioning
- Ability to develop trusting, co-operative relationships with clients, families, service providers, and other stakeholders
- Excellent communication and negotiation skills, as well as judgement and ability to manage information
- Knowledge of community resources for youth and adults with special needs, and relevant legislation
- Ability to support self-advocacy and empowerment for families
- Sensitivity, understanding, and ability to work with a variety of value systems, beliefs, and cultures
- Working knowledge of word processing and data entry
- Capacity to work independently
- Aware of health and safety rules and regulations
- A working knowledge of the French language is beneficial
Valid driver’s license and access to a reliable vehicle.
REASONFOR RECRUITMENT: Temporary Replacement
UNIONIZED POSITION: OPSEU Local 355
Date of Posting: April 8, 2026
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