Regional Service Resolution Process for Children/Youth with complex needs.
A variety of supports are available to children, youth and their families in the Province of Ontario. These supports range from very general supports accessible by all to more specialized supports that are aimed at supporting those with exceptional and/or complex needs. For the small number of children, youth and families within the Region who have exceptional or very complex special needs that cannot be addressed by their local service delivery systems, the service resolution process can be accessed. There are two levels of service within this process:
- Service Resolution
The Service Resolution Committee (SRC) is the body through which the regional service resolution process occurs. The SRC is intended to provide consistent, transparent and equitable decision-making in situations where the needs of the child or youth and family are extensive or of longer duration, and are beyond the resources available in the local community. A child or youth and family must have gone through the local community intensive service coordination/case coordination process before being able to be referred to the Regional Service Resolution Process.* The SRC reviews the integrated service plans and makes recommendations for enhancements and/or access to resources that will assist in meeting the child/youth and family needs.
- Case Management Support
This is a specialized case management function that provides for: i) monitoring of the implementation of the integrated service plan ii) ongoing evaluation to ensure that the plan continues to be relevant and in the child’s or youth’s best interest; and iii) accountability for utilization of Complex Care resources.
The Complex Care case management role is premised upon a collaborative working relationship between the practitioner and the child or youth and family.
Complex Care case managers engage with families and remain in contact with them over the period of time that Complex Care enhanced supports are received.
They will enagage with ongoing planning activities, problem-solving and access to resources as appropriate to meet the child/youth’s needs.
Area Served
Service is provided throughout the Central East Region (CER) of the Ministry of Children and Youth Services. The CER is comprised of:
- Simcoe County
- York Region
- Durham Region
- Peterborough County
- Northumberland County
- Haliburton County
- City of Kawartha Lakes
These areas are served through office locations in Simcoe County, Ajax, Newmarket and Peterborough.
* Referrals to Local Intensive Service Coordination/Case Coordination may be made as follows:
| Geographic Area | Intensive Service Coordination/Case Coordination Provider |
| Peterborough/Northumberland | Service Coordination for Children and Youth: Northumberland and Peterborough Counties 285A Aylmer St. N Peterborough, ON K9J 7M4 705-748-9770, 1-888-880-5777 servicecoord@bellnet.ca
|
| City of Kawartha Lakes | Case Coordination Services
CKL and Haliburton County
2-2 Kent St. W.
Lindsay, ON K9V 2Y1 705-328-3606
ccckl@bellnet.ca
|
| Durham Region | Coordination Services for Children and Youth - Durham Region 865 Westney Road South Ajax, ON L1S 3M4 905-427-7207 , 1-866-427-7207 info@refecydurham.com
|
| York Region | Children's Case Co-ordination for York Region 102 Main Street South, Unit 3 Newmarket, ON L3Y 3Y7 905-830-0228, 1-866-488-2813 ccc@yssn.ca |
| Simcoe County | Children’s Case Coordination Services for Simcoe County 165 Ferris Lane, Barrie, ON L4M2Y1 705-792-5740, 1- 877-803-3227 |
For other inquires contact: 705-733-3227 or 1-877-803-322d7 ext. 2279